Refund Policy

At Suprb, we are committed to providing a transparent and reliable experience to our users. Please read the following policy carefully before using our paid services.

1. Subscription Services

Suprb offers subscription-based services for credit monitoring, insights, and improvement guidance.

• All subscription fees paid for a billing cycle are non-refundable
• Suprb does not provide partial, prorated, or unused-period refunds
• Once a subscription is activated, the applicable charges are considered final

2. Cancellation Policy

• Users may cancel their subscription at any time during an active billing period
• Upon cancellation, the subscription will remain active until the end of the current billing cycle
• No further charges will be applied unless the user chooses to renew
• Cancellation does not trigger a refund for the ongoing billing period

3. Payments & Transaction Handling

a) Failed Transactions

If a payment transaction fails after funds have been debited, the amount will be automatically refunded to the original payment method.

• Refund timelines depend on the payment channel, bank, or app store
• Suprb does not control external processing timelines

b) Successful Transactions

Once a transaction is successfully processed, it cannot be cancelled or reversed, as the payment is immediately settled.

If a payment is made:

• In error
• As a duplicate
• Or is disputed

Users are advised to contact the relevant payment provider or service entity directly. Suprb will provide reasonable assistance to help facilitate communication and resolution where applicable.

4. No Guarantee Disclaimer

Suprb provides credit monitoring and improvement guidance only.

• Subscription fees do not guarantee specific credit score changes
• Credit outcomes depend on individual behavior, credit history, and bureau policies

5. Contact Us

For any questions related to refunds, cancellations, or billing, please contact us at:

📧 support@suprb.in

Please include your registered email/phone number and payment reference ID for faster assistance.

6. Policy Updates

Suprb reserves the right to modify or update this policy from time to time. Any significant changes will be communicated through appropriate channels, including in-app notifications or email updates.

Subscription fees are non-refundable. Cancel any time to stop future billing.